Turn bugs and customer feedback into action
Auto-triage incoming issues, create tickets, spot patterns across reports, and keep your team in sync through natural conversation.
Powering the best support and CX teams
Built for support engineers, CX leads, product ops, and on-call teams
1. Give your agent superpowers by connecting apps
Zendesk
Linear
Jira
Slack
Gmail
Every report, triaged. Every pattern, surfaced.
AI agents watch your channels, dedupe your tickets, and ship pattern digests so your team responds proactively, not reactively.
Build your support agents once, run them everywhere, and refine their judgment as you go
Connect your tools
Plug in Zendesk, Linear, Jira, Slack, Gmail, Salesforce, Notion, and 100+ MCP servers so your agents triage where customer reports already arrive.
Choose your AI model
Pick the latest models from OpenAI, Anthropic, Google, and more to fit any task. Switch any time. All built into Gumloop, no API keys required.
Add custom skills
Skills are what make an agent yours. Teach it your sev rubric, your ownership map, your dedupe heuristics, and the way your team likes customer updates written.
Interact with agents like colleagues
Tag agents in Slack or email and your ticket triage, pattern digests, and on-call escalations come back like a teammate would, right in the channels where the team is already talking.
Coming soon:
#support-triage
@Triagebot Meridian Corp says CSV export is broken. Can you open a ticket and check if anyone else has reported this?
@Triagebot What were the top 3 recurring complaints this month?
@Triagebot How many customers have asked for recurring reports? Group it by ARR.
Keep them watching in the background
Run continuous triage every couple of minutes, weekly pattern digests on Fridays, and SLA scans twice a day. Your agents never sleep, and customer reports never sit unanswered.
Triage Cycle
Every 2 minutes, all channels
Pattern Digest
Friday afternoon, product channel
SLA Scan
Twice daily, on-call channel
0H
2H
4H
6H
8H
Orchestrate multi-agent workflows
Hand off the work. Your triage agent files the ticket, your pattern analyst links the cluster, your comms drafter updates the customer, all from a single Slack-tagged report.
Triage Agent
Filed ticket, set sev
Pattern Analyst
Linked the cluster
Comms Drafter
Updated the customer
Share with your team
Roll out a support agent across the org with role-based access. Support triages, engineering sees the cluster, product reads the patterns, CSMs see the affected accounts.
Watch them get smarter
Every interaction sharpens the agent. Every dedupe link, every sev call, every customer update that landed. Captured, compounded, and shared back across the team.
Every interaction adds to your team's collective playbook.
With enterprise-grade infrastructure and security
Role-based access control
Manage reusable roles, shared credentials, and secrets with scoped access controls.
Virtual private cloud deployments
Deploy Gumloop in your own cloud.
Anthropic
OpenAI
Gemini
DeepSeek
AI model restrictions
Control which AI models teams can use. Set guardrails and enforce spend policies.
Usage monitoring
Track organization-wide credit usage in real time. Implement budget and quota controls to avoid surprises.
TODAY
WEDNESDAY
Audit logging
Capture detailed audit trails for actions across the organization to understand where data is flowing.
AI proxy support
Bring your own API keys and route requests through your own proxy.
Sign in with Okta
Single Sign-On
Securely streamline identity and access management.
Zero Data Retention
Gumloop never uses customer data to train AI models. For third-party models, we have Zero Data Retention (ZDR) agreements and Data Processing Addendums (DPAs).
SOC 2 Type II Certified
Gumloop is committed to security, and is compliant with SOC 2 Type II and GDPR. Visit trust.gumloop.com to learn more.
Resources to help you go further
Self-paced courses, live cohorts, and expert-led webinars to help you become an AI-powered support operator.
Gumloop University
Self-paced courses and certifications — from your first agent to advanced multi-step workflows.
Live Cohorts
Group workshops where you build alongside other teams — taught by Gumloop experts.
Webinars
Live demos, deep-dives on new features, and expert sessions you can join or watch on-demand.
Documentation
Step-by-step guides, API references, and best practices for building production-ready agents.
Tasks automated to date
Build your first agent